As a small family-owned business, we have the flexibility, experience, loyalty, and generational commitment to excellence that our clients needs. This includes:
Low Turnover, Loyal Staff - Studies have shown that family-owned enterprises, like Nova Enterprise LLC (NE), benefit from low rates of turnover. Because of this loyalty, our clients do not have to deal with unscheduled delays due to training new staff, lost productivity from strikes and other disruptions, or conflicting interests between principals and agents.
As the economy begins to heat up, the demand for workers is at an all-time high. Competing businesses have tried to lure away our fulfillment team members with strong incentives, attractive pay packages, and promises of promotions. However, the staff’s commitment to NE and the company’s vision has and will continue to provide the company with high retention rates – a material competitive advantage in this business environment. The loyalty of the staff, in turn, allows NE to credibly comply with clients’ scheduling expectations. Thus, we are confident that we can guarantee this level of staffing consistency to our partners.
Rapid Turn Around Times - Although the NE will strive to deliver orders within 30 days. We maintain close relationship with healthcare companies, hospital systems. and with large medical supply and warehousing companies. Our relationships with these entities are based on mutual benefit. Thus, we will continue to leverage these contacts to source best in class medical and dental products in ways that circumvent the long, unpredictable lead times that many of our peers will experience.
Advanced Quality Assurance Protocols. We believe that accuracy is as important timeliness and safety. Therefore, with all NE logistics programs, quality assurance is the focal point of our planning process. The typical Quality Assurance (QA) Program includes eight steps, several of which occur concurrently. We begin with a two-part Calibration process that focuses on managing customer expectations and managing tools and standards for testing procedures, practices, protocols, and performance. During the calibration stage, we focus on: 1) gathering information, coming to consensus with the client, training staff, and setting the parameters for continuous improvement and evaluation and 2) ensuring that all procedures, processes, and equipment used in the engagement function within normal ranges.